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Get in Touch with Nova

We're here to help you with any questions or concerns. Choose your preferred method to reach our support team.

24/7 Availability
Multi-channel Support
Quick Resolution
Kenya-based Team

Email Support

Get detailed assistance via email

Contact

support@novawifi.online

24-48 hours

Phone Support

Speak directly with our team

Contact

+254 723 551 116

Immediate

WhatsApp Support

Chat with us on WhatsApp

Contact

+254 723 551 116

15-30 minutes

Frequently Asked Questions

What are your support hours?

We provide support 24/7 through all channels. Response times vary depending on your chosen method.

How quickly will I get a response?

Phone and WhatsApp: 15-30 minutes. Email: 24-48 hours. We prioritize urgent issues.

Do you support multiple languages?

Currently, we support English and Swahili. Our team is multilingual for better assistance.

Can I track my support ticket?

Yes! Email support includes ticket tracking. You'll receive confirmation and updates via email.

Ready to Get Started?

Reach out to us today and let's get your WiFi experience set up perfectly.

Send Email Now

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